Support for Edge browser in iOS

Chris Hay

We would like to have support for the mobile Edge browser in iOS for our support portal for our customers.

Currently there is some sort of cookie error that is easily reproducible. Google chrome works just fine as does safari.

Thanks,

Chris

4 Comments

Mick O'Donnell
- March 04, 2022 09:34
Zendesk Product Manager
Hi Chris,

Do you mind clarifying, are you trying to use the Zendesk Web Widget in the Edge browser? Or an older product?

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Chris Hay
- March 04, 2022 15:03
Negative. We are wanting to get to my company's support portal from the mobile Edge browser. The support person that I spoke to gave me the link for this area to open this request in.

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Mick O'Donnell
- March 07, 2022 08:50
Zendesk Product Manager
Ah, I see. I'm sorry, this area is for developers using the Web and Mobile Zendesk SDKs, as opposed to the Help Center in a mobile browser.

Judging from this article, Edge may not be support on mobile:
For end-user pages only, these browsers are supported on mobile:
- Apple Safari on iOS 9 and higher
- Google Chrome Mobile for Android: latest version
I will get this request to the right Product Manager in Zendesk however, as it's important feedback for us.
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Chris Hay
- March 07, 2022 14:59
Thanks. It was quite difficult trying to find the right place for this type of request..

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