Hi there, I'm new to Zendesk Explore, so forgive me if I'm asking a pretty basic question.
Which is the difference between a policy and a target? At first I understood a policy is made of targets (which in turn are made of a metric and a target value for each priority level), but the standard Zendesk Support dashboard doesn't seem to follow this rule.
In other words, why should SLA breached target and SLA Breached policies be different?
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