Since this morning the chat in the widget is not working properly. Although the department is closed and there are no operators online, the widget still shows the possibility to chat.
Until now we have been using the API:
With this code we can direct the customer to a specific department and activate the Chat only if that department is online.
Now however it doesn't work.
If the department TEST1 is closed but there is an operator online from a different department (e.g. TEST2), the chat is activated and the customer's message is lost (since TEST1 is closed).
Does anyone else have this problem?
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