Cannot change formatting with code blocks

5 Comments

  • Miroslav Adzic

    We experiencing the same issue as mentioned by Chris here.

    Our devs feel that they lost the feature to highlight parts of the code and I would like to understand why this was disabled. Half of our agent were using this feature and we would like to have similar solution to be able to highlight parts of the code in some way.

    I also find it interesting that I was able to set formatting within code-block as I composed this forum post, but am no longer able to do the same within my zendesk agent ticketing system environment...

    3
  • Nara S.
    Hi Chris and Miroslav,

    Thank you both for bringing this concern regarding the new formatting to our attention. While at this time there are no plans to revert the formatting in the new composer, ultimately posts with a high number of upvotes/comments in this forum do get the attention of our product team for future dev work. So while we are unable to offer a fix in the short-term, posts like these are helpful points of feedback for ZD to look to for future work. We'll keep an eye on this thread.
    -3
  • Przemyslaw Jurczak

    Hi Nara,

    how much it is "high number of upvotes/comments" for PM to consider revert this old feature?

    Regards,

    PJ

    4
  • Alan Ford

    This is a really negative impact on our typical support flows - highlighting blocks of logs and code is critical to a significant proportion of our tickets. Please can we emphasise the importance of this feature parity, or can we have the option to revert back to the legacy editor?

    6
  • James Henline

    Nara S.

    This issue is now at 31 people in agreement. This forum is filled to the brim with complaints about the new editor and how it has broken functionality across your entire userbase. 

    This is not good. 

    0

Please sign in to leave a comment.

Powered by Zendesk