I am super confused how Zendesk addresses article templates.
I just need the articles created to be formatted correctly using How To, Known Error as well other article templates and instead, ZenDesk adds those templates to sections? That makes no sense because all we want is to create an article using a particle kind of template with defined fields.
Tools like Salesforce Service Cloud, BMC Remedy, ServiceNow are able to do that OTB...
I am confused about how to address this problem... I do not want more sub-sections using the template names...
Any help the community can give on this issue is greatly appreciated.
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