I want to limit the source IP address for only certain brands of Help Center

Posted Mar 16, 2022

We have several brands for our customers, and we want to manage our internal IT tickets as one of our brands.

I want this brand help center for internal IT to be accessible only from the internal IP address range. I want to be able to limit the source IP address of the help center by brand.

4 comments

Date

Dave Dyson

Mar 17, 2022

Hi Kazu,

Thanks for the feedback, and welcome to the community! I know that Zendesk (and the help center) can be restricted by IP address, but I'm guess you've discovered that this can't be done at the brand level, only for the entire account: Restricting access to Zendesk Support and your Help Center using IP restrictions

A workaround might be to use User Segments to restrict access to help center content in your IT help center: Setting view permissions on articles with user segments

みらい翻訳山口(kazu)

Mar 17, 2022

Thank you for your reply. I will see if it can operate well with User Segments.