ban visitors in agent workspace


  • Official comment
    Ayush Upadhyay
    Zendesk Product Manager

    Hi Alex, 

    Thanks for your feedback. We realize banning users is an important feature and this is currently in our roadmap to deliver in future quarters. 

    At the moment, I do not have a date for the deployment unfortunately, we will post on the community as we get more updates.



  • Diedrich Ohlandt

    Upvoting this post and adding weight to the OP's concerns.

    The ability to ban users while in chat (as well as view their IPs) are crucial for our team's workflow.

    I do hope that the ability to do this comes sooner rather than later.


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