we want to be able to track which agent is confirming a booking for somebody that they've called through Zendesk. To do this, we'd like to add a parameter to the URL that is generated in Zendesk which the agent clicks to go to the booking screen for the appointment. Ideally we'd like something that identifies who the person is,
Is there anything in Zendesk that we can attach as a parameter to the booking URL that'll roughly identify who the agent is with agent name In this scenario that URL would look something like https://www.staging.powerpal.net/book/JNQH9X6JJR?agent=ZENDESK-John-Kitchener
I feel like I can achieve something through the smart link but at the moment there is no option available to merge Agent Name in smart Link at "Insert Merge Tag"
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