How do I sign up for the agent statuses EAP?

5 Comments

  • Riah Lao

    Hi,

    We are interested to sign up for this but we have Chat support enabled. Curious why we are not eligible to participate?

    Thanks

    1
  • Jordan Lester
    Zendesk Product Manager

    Hi Riah Lao

    Per the strategic move by Zendesk towards conversational messaging, chat is not currently planned to be supported. 

    Thank you for sharing your feedback! I'l be sure to update you if anything changes. 

    0
  • ibrahim Aqqad

    Jordan Lester quick questions. would the status value be exposed in triggers to be used in conditions. example , Agent status is offline and ticket updated by client then send email to manager group 

    0
  • Connor

    Hi,

    If we use both phone support and chat, do we qualify for this but just for our phone support? 

    0
  • Jordan Lester
    Zendesk Product Manager

    Connor thanks for the question and interest! The agent status feature is not available to any customers that are using chat, so unfortunately you wouldn't be eligible.

    0

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