Reporting on end user channel migration


  • Gab Guinto
    Zendesk Customer Care
    Hi Emily,
    I'm afraid there's no option in Explore that would allow you to easily identify these tickets/end users. A workaround that I can recommend is to look at the number of tickets submitted by each requester within a specific timeframe, and then slicing the data by Ticket channel. You can go through the table to see requesters that had tickets submitted through multiple channels (you can further slice the table by other relevant attributes or custom fields if you need to see more details in the report). With this workaround, you'll need to filter the report to a specific timeframe, and you'll have to manually go through the results to check which users might have switched channels within that particular time period.

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