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Help Center : Broken Images when interacting with Help Center

Answered


Posted Mar 29, 2022

When I logout of my help center to view it as an end user, the image icons no longer show properly. When I log back in they do.

 


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5 comments

Oh no! It looks like you may have hit this issue: https://support.zendesk.com/hc/en-us/articles/4408846335642-Inline-images-in-Guide-articles-display-as-broken-across-all-browsers

Does that match what you are experiencing? I had this issue awhile back and had to re-upload images in a different way to fix it. 

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https://support.zendesk.com/hc/en-us/articles/4408846335642-Inline-images-in-Guide-articles-display-as-broken-across-all-browsers

That link doesn't work. We need help, all our images are broken now, no matter if you are logged in or not.

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image avatar

Brett Bowser

Zendesk Community Manager

Rodr I would recommend reaching out to our Customer Care team using these instructions: Contacting Zendesk Customer Support. Unfortunately there's not much we can do here in the community as we'd need access to your Help Center. If you've already created a ticket then our Customer Support team will follow up as soon as they are able to assist further. 

I also wanted to give you a heads up that I removed your other duplicate posts related to this issue. Let me know if you have any other questions in the meantime. 

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Hi @Brett, we reached out to your support and they are not very helpful. In fact they are saying nothing has changed, yet something has most definitely changed. All our images that were added over a year ago are now broken links referencing cloudfront.net. Which we never setup or used. So its something you were connecting to to store files in the background. As I read you are hosting zendesk on AWS who owns cloudfront.

Where if we add new files, and then ones within the past year, do still work.

Something changed on your end, please fix.

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Brett Bowser

Zendesk Community Manager

Hey Rodr,

I double checked on one of the tickets you have open with us and it looks like one of our Customer Care agents was able to help pinpoint the issue. Apologies for not being able to provide a solution faster but if there's anything else we can help with please let us know :)  
 
Cheers!

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