Signatures in ticket comments sent via channel apps


  • Amisha Sharma
    Zendesk Product Manager

    Hello Anton M (OAPPS) - Thanks for reporting the issue and providing feedback. We will investigate and look into possible solutions. Thanks for your patience.

  • Carmela Orozco

    Our Zendesk support is integrated to Telegram. Every new conversation automatically opens a ticket in Zendesk. The signature agent has set on Zendesk is not displayed in the telegram chat.

    We want the agent's signature to show on telegram chat as we need to know the agent who last responded on the issue.

  • Anton

    Amisha Sharma Any feedback on this issue? 

  • Carmela Orozco

    Hi Zendesk Team,

    Do you have any update on this issue?


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