Ability to copy and backup bot flows and steps.

jason seattle_gov

We really need to be able to copy Bot and all its steps in a flow for backup and testing purpose.

We have multiple brands and would love to be able to copy and or apply bot to multiple brands.
We have a testing brand were we design and test bots. Being able to copy would be great.
Before deploying to production, it would be great to be able to create a copy for backup in case something unexpected goes out and we need to roll back.

5 Comments

Karla McCartney-Brown
- April 05, 2022 02:36
It would be great to have the option to copy bot flows for multi brand purposes.

4
Lisa Tam
- April 07, 2022 04:36
Zendesk Product Manager
Hi all,

Thanks for the feedback. Cloning bots is currently on our roadmap for Q3, so please stay tuned.

0
Simon Higham
- December 02, 2022 09:07
Hi Lisa, Any update on this? as we are now in Q4

2
Rina
- January 10, 2023 10:58
Hi Lisa Tam + Simon Higham - I believe I've heard it is now possible to clone. Can you link us to an article if right Lisa? Thanks

0
Kim Roque
- January 26, 2023 07:46
I think the BOT itself can be duplicated/cloned but the triggers inside a bot are not.

This feature is quite beneficial for companies like us who have a lot of similar product models but need to be triggered separately.

For example, a trigger for the product info of Product A (ex. 4K resolution camera) is different from the trigger for the product info of Product B (ex. FHD resolution camera) but the contents and flow are similar.

0

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