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Ability to copy and backup bot flows and steps.
Posted Mar 31, 2022
We really need to be able to copy Bot and all its steps in a flow for backup and testing purpose.
- We have multiple brands and would love to be able to copy and or apply bot to multiple brands.
- We have a testing brand were we design and test bots. Being able to copy would be great.
- Before deploying to production, it would be great to be able to create a copy for backup in case something unexpected goes out and we need to roll back.
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11 comments
Karla McCartney-Brown
It would be great to have the option to copy bot flows for multi brand purposes.
4
Lisa Tam
Hi all,
Thanks for the feedback. Cloning bots is currently on our roadmap for Q3, so please stay tuned.
-1
Simon Higham
Hi Lisa, Any update on this? as we are now in Q4
2
Rina
Hi Lisa Tam + Simon Higham - I believe I've heard it is now possible to clone. Can you link us to an article if right Lisa? Thanks
0
Haven
I think the BOT itself can be duplicated/cloned but the triggers inside a bot are not.
This feature is quite beneficial for companies like us who have a lot of similar product models but need to be triggered separately.
For example, a trigger for the product info of Product A (ex. 4K resolution camera) is different from the trigger for the product info of Product B (ex. FHD resolution camera) but the contents and flow are similar.
0
Manuel Moreira
Any news on this?
0
Jason Walker-C
You can clone the entire bot now.
0
Manuel Moreira
What about backing up/cloning specific flows inside the bot?
2
Laura Mirto
Is there a way to clone a bot to a sandbox environment?
0
Ashley M
+1 for this and the clone/backup/restore
0
Zendesk Team Illation
Hi,
+1
We would like the option to either copy and paste in a different instance or export and import the bot. We test a lot of the BOTS in Sandbox and need to update the changes in the main instance.
0