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Ability to copy and backup bot flows and steps.



Posted Mar 31, 2022

We really need to be able to copy Bot and all its steps in a flow for backup and testing purpose. 

  1. We have multiple brands and would love to be able to copy and or apply bot to multiple brands. 
  2. We have a testing brand were we design and test bots. Being able to copy would be great. 
  3. Before deploying to production, it would be great to be able to create a copy for backup in case something unexpected goes out and we need to roll back.

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11 comments

It would be great to have the option to copy bot flows for multi brand purposes.

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Lisa Tam

Zendesk Product Manager

Hi all,

Thanks for the feedback. Cloning bots is currently on our roadmap for Q3, so please stay tuned.

-1


Hi Lisa, Any update on this? as we are now in Q4

2


Hi Lisa Tam + Simon Higham - I believe I've heard it is now possible to clone. Can you link us to an article if right Lisa? Thanks

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I think the BOT itself can be duplicated/cloned but the triggers inside a bot are not.

This feature is quite beneficial for companies like us who have a lot of similar product models but need to be triggered separately.

For example, a trigger for the product info of Product A (ex. 4K resolution camera)  is different from the trigger for the product info of Product B (ex. FHD resolution camera) but the contents and flow are similar.

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Any news on this?

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You can clone the entire bot now. 

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What about backing up/cloning specific flows inside the bot?

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Is there a way to clone a bot to a sandbox environment? 

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+1 for this and the clone/backup/restore 

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Hi, 

+1 

We would like the option to either copy and paste in a different instance or export and import the bot. We test a lot of the BOTS in Sandbox and need to update the changes in the main instance.

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