I have a suggestion… Can we have a monthly call with Zendesk Guide Product Managers and specifically around knowledge and CRM integration? Salesforce, ServiceNow, BMC Remedy have the same type of meeting with their Customers/Knowledge Product users. Objective: Provide global training on features of the tool, Provide feedback on using the tool, Zendesk starts gathering an in depth understanding of Their customers needs in the real world, enable the discussion and commitment of Zendesk to enable KCS features on Guide. I can start the meeting on a Monthly cadence if we can get some Zendesk love and support here.
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