Auto Append Related Articles to Ticket


  • Andrew J
    Community Moderator

    Best to add links to the articles in the auto-response.  I presume you would want to vary the auto-response using trigger words. 

  • Marco
    Zendesk Customer Care
    Hi Anthony! Good question, you may want to look into using the Answer Bot for emails. As mentioned in this article, "When enabled and configured for email notifications, Answer Bot uses its Article Recommendations feature to respond to support tickets by sending an automated email that lists potentially relevant knowledge base articles.". I think this is what you're looking for.

Please sign in to leave a comment.

Powered by Zendesk