The ability to use the Dictation function built into MacOS does not work when trying to enter text in a ticket response. When a cursor is in the text field and will accept typing, trying to use Dictation freaks out and causes non-stop repeats of the dictated phrase, etc. It just goes haywire...
Whether a bug in the UI, or something that can be "made available" from MacOS I don't know?
Zendesk is the only thing I've ever used that doesn't not play well with the Dictation function in MacOS. In everything else system-wide, if you can type in a field, you can dictate into it as well.
The ability to speak a response using Mac's dictation ability vs. typing everything *greatly* speeds our ability to respond to tickets efficiently.
Thx in advance.
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