Required form fields for ticket submission need to be required for all roles

2 Comments

  • Nick S

    +1 on this. Seems odd that agents can bypass the field requirement to submit a request. Anybody know of any workarounds? 

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  • Nick S

    Hey Chris Haussler I may have a possible solution. If you use Conditional Formatting at all it seems to address it for me. Not ideal but is a workaround.

    We needed to redesign one of our processes, but we added a checkbox to the form, and conditions for both Agents and End Users that once the checkbox is ticked that those fields appeared and were Required Always. 

    Seems to do the trick, forces all fields to be mandatory regardless of the email which is being used to submit. I'd rather the fields be true to their required nature, hopefully Zendesk could look into that as the conditional formatting may not be a viable option since it does impact the look of the form. 

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