Reassign a chat without ending a chat


  • Ayush Upadhyay
    Zendesk Product Manager

    Hi Victoria Thrash

    Chats would end if the assigned agent is offline at the time of transfer. This is due to the real-time nature of chats and the inability of offline agents to respond to the chat. 

    Do let me know If this is not the case and we can dig further for you.




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