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Problems when trying to create an "Assignee Name" filter on Explore Dashboard
Answered
Posted Apr 12, 2022
Morning folks!
I'm trying to use an "Assignee Name" data filter on one of my dashboards but it keeps pulling all users information. Since end users can't be assigned to tickets is there a way for me to work around it, or a better way to apply this filter?
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8 comments
Sydney Neubauer
I noticed a workaround for this! We have definitely used it and it works: https://support.zendesk.com/hc/en-us/articles/4408823511706
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Pedro Farias
That did it just right! Thanks Sydney Neubauer!
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Efrat Barak Zadok
This link does not work - Sydney Neubauer
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Brett Bowser
Is it possible that these end-users used to be agents but then were downgraded? I know on closed tickets they would continue to show up on the assignee since closed tickets cannot be edited.
Let me know!
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Efrat Barak Zadok
I am facing this issue,
But I have found another workaround to only show selected agents - by using custom set.
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Alan Pugh
The link that's shared here and on other articles about this topic is dead: https://support.zendesk.com/hc/en-us/articles/4408823511706
Any way we can get this updated? Trying to create a data filter in the reporting dashboard beta for Updater Name and exclude end users.
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James G
I'm afraid that the link in question has become inaccessible, as pointed out by my colleague Brett earlier in the comments.
If you're looking to exclude end-user names in the "Updater name" attribute, I recommend creating a custom attribute using the following formula:
This should only return the names of your agents and you may also use it as a data filter within your dashboard.
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Alan Pugh
James G This worked perfectly to resolve my issue, and I'm confident it will help others looking for the same thing. Thanks for sharing!
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