Previewing ticket attachment


  • Denver CB

    Hey Lindsey, saw some apps like this one -

    However, the preview only works for image attachments.

  • Rosie B.
    Zendesk Customer Care
    Hi Lindsey, 
    By design, non-image attachments automatically download upon clicking, while image attachments provide a preview of the image before offering the option to download. You can learn more about email attachments here. I'm afraid there's not a way to do this. But you might consider, Denver's suggestion for getting the app to preview the attachment. Thanks! 

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