Emails from End Users going into our spam folders
We use multiple email aliases set up through our G Suite.
We have more than a dozen examples of an End User replying to a ZD email we sent them, ending up in the spam folder for our email inbox.
How can we prevent this from happening?
I am attaching an example below, so you can see the email headers. This email ended up in our spam folder, and was forwarded to me so I could share it with you.
This post has been edited by the Zendesk Community Team to remove personally-identifying information, in accordance with our Community Code of Conduct.
Hi Scott McNeely,
I had to remove most of the content of your post, as it included not just your support email address, but also the email address of your customer. However, I've created a ticket on your behalf, and that does contain the original information.
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