Hello Zendesk commnuity,
I am working on automating an account setup process that relies on users submitting a ticket through Zendesk for initiation. There is a template that users must follow when submitting the ticket, so there are a couple of pieces of information that are always included in the body of these tickets. I am looking for a way to periodically (either run a few times per day or run off a trigger as soon as a new account setup ticket comes in) scan through the new account request tickets and export the two data points I need to an external spreadsheet (can be Excel, Google Sheets, etc). I was looking at something like Zapier, but I wasn't able to pull specific data from the body of the tickets with this tool. Has anyone out there done anything like this, and if so, do you have any recommendations?
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