Is there any way to get the logged user information through API?

Answered

Israr Ansari

Posted Apr 26, 2022

Hi, I want to get the logged user information on the ticket. I can't find this in the documentation

12 comments

Date

Eric Nelson

Zendesk Developer Advocacy

Apr 26, 2022

Hey Israr,

Are you looking for user info for the the requester who opened the ticket? If so, you can find this by sideloading the records.

Thanks!

Israr Ansari

Apr 26, 2022

Hey Eric Nelson
No, I am not looking for it. basically, I want to get the information of the login user or current user there is no API or method that fetches login user information

For Example

get_the_current_user() this method would return the id of the login user in WordPress through that we can fetch all the user information. So is there any way to do it in Zendesk?

Thanks!

Eric Nelson

Zendesk Developer Advocacy

Apr 26, 2022

Hey Israr,

Can you tell me more about your use case?

Thanks!

Israr Ansari

Apr 27, 2022

Hey Eric

Basically, I want to show some settings or configurations of my custom app on the ticket side but this setting is only visible for the admin not for the agent. So I want to develop a condition if the login user is an agent do something and if the login user is an admin show setting to him/her. That's why I want to get login user information. but unfortunately, I did not find something in the documentation that guide me on this. I hope you get my point if you have any questions about this then let me know.

Thanks!

Eric Nelson

Zendesk Developer Advocacy

Apr 27, 2022

Hey Israr,

Thanks for the additional info. You can use the currentUser method available for the Apps Framework to accomplish this.

zafClient.get('currentUser.role')

Hope this helps!

Israr Ansari

Apr 27, 2022

Hey Eric

Thanks! this works for me

Aleksandar Salevski

Nov 09, 2022

i get this error, ReferenceError: client is not defined

Aleksandar Salevski

Nov 09, 2022

Or i go this:

Greg Katechis

Zendesk Developer Advocacy

Nov 09, 2022

Hi Aleksandar! It looks like you're trying to use the Zendesk Apps framework outside of the context of the Zendesk agent interface, which is the reason that you're running into this issue. You can read more about how to use ZAF here, but feel free to share what you're trying to do so that I can help point you in the right direction!

Aleksandar Salevski

Nov 10, 2022