Disable automatic translation warning
I've recently started to build a full messaging experience for our customers, involving the conversation bot. Since we're a company with a European scope, I need the bot to provide multilingual support.
When enabling multilingual support through automatic translation, I noticed that the first message sent by the bot is "This is an automatic translation". I don't find this warning very customer-friendly, as they might think we just don't care about them enough to spend resources for their language, while it's only a technical limitation from Zendesk itself.
Are there any plans to offer disabling that automatic warning? Or even better, plans for a feature without automatic translation in the flow builder and the conversation bot - such as resorting to dynamic content.
Same question about this warning. Upvoted.
Thanks for sharing your feedback. We currently have plans to provide admins with the ability to customise the translations, giving them full control over the translations. I don't have the exact timeline at this stage but it's on the roadmap for early next year.
Hello - Is there any update on this? Prior to ability to customise the translation it is possible to remove this warning? I agree it is not very customer friendly.
Hey Lisa Tam
any updates on the feature or at least the possibility to disabling the warning notice?
Please sign in to leave a comment.