HTTP Error 401 ;Unauthorized

6 Comments

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey there,

    A few questions:

    1. What endpoint are you calling?
    2. Have you confirmed that the API token you are using is still active?
    3. Are you base64 encoding your basic auth? 
     
    Thanks!
    0
  • Aditee Raipurkar

    Hi Eric,

    1.End points:   api/v2/users.json and api/v2/tickets.json, I am also looking forward to fetch data for some custom objects .Kindly provide help on this.

    2.The API token was newly created when I tried to connect ..Any idea on how soon it gets expired?

    3 .Yes ,I used basic Authentication ,I got to know zendesk does not supports it..but when ever I try new connection I can successfully establish the connection after refreshing it I encountered error after that.I also tried without basic authentication and based on api_token but its throwing same error.

    Is there any chance that we could connect over the call?

     

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Aditee,

    Just confirming are you base64 encoding the auth? 

     
    0
  • Aditee Raipurkar

    Yes I am using base 64 encoding auth

    0
  • Rams Subramanian

    Hello! We are having the same issue too. Any update on this? Thanks!

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey there,

    Unfortunately it seems that this is most likely related to Qlik's integration or rest api connector. I'd suggest reaching out to them. 
    0

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