• CJ Johnson

  • April 28, 2022 16:18

  Hi Morris, 

  Are you using a specific prebuilt Slack integration to do this, or something like Zapier to build a workflow from scratch? 

• Morris Coyle

  • April 28, 2022 16:38

  Hi CJ,

  Using the prebuilt Slack integration but have also looked at Slack's workflow builder forms and Zapier.  I found too many limitations with the Slack forms which is why I wanted to try and use the form I already have in Zendesk.

• CJ Johnson

  • April 28, 2022 16:51

  Looks like this is a goal but not something you can do out of the box: 
  
  You might try asking on the thread here about the timeline for that feature: https://support.zendesk.com/hc/en-us/articles/4408843621530#topic_xgp_1z4_ldb
  
  

• Nara

  • May 15, 2022 17:12

  Zendesk Customer Care

  Hi Morris and CJ,
   
  Thanks for the reaching out re. this feature. While this is not something the integration can currently support, I am able to confirm that custom ticket forms in the Slack integration is something that our product team is actively building towards, although there is no currently released timeline for the feature. I would recommend keeping an eye out on our release notes page for updates/EAP information as it comes.
   
  Cheers!
  
• Morris Coyle

  • May 16, 2022 10:17

  Thought that might be the case Nara; thank you for the update.

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