Feature Request Summary:
The Zendesk Support for JIRA app should only display/request the Zendesk Support information for tickets under allowed projects.
Our team uses the Zendesk-JIRA integration for select projects in our JIRA Cloud instance. For projects where the integration is restricted from use, the app still displays Zendesk Support information even though there can be no tickets linked to it. This causes all the teams, who do not work with our Zendesk teams, to see the support fields, which take-up valuable real estate on the issue screen.
Business impact of limitation or missing feature:
A small sub-set of our JIRA projects use the Zendesk integration. This support information is irrelevant to those other projects day-to-day work.
Other necessary information or resources:
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