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Jira Integration - Auto Suggest Labels
Posted Apr 29, 2022
Feature Request Summary:
Have the auto-suggest feature work when populating Labels for a new Jira ticket.
Description/Use Cases:
Today, if someone makes Labels a Required field it correctly shows up in ZenDesk when creating a Jira ticket from the ZenDesk ticket. However, whilst other lookup fields suggested their available values, Label behaved like a standard text field. Having suggested labels would improve users ability to correctly assign appropriate values to the ticket.
Business impact of limitation or missing feature:
Labels may be entered with typos / inconsistencies.
Users are made to think more than they should be expected to.
Other necessary information or resources:
Looking at Jira's own UI, it seems that the suggested values come from a call to the following API: `https://{tenantname}.atlassian.net/rest/api/1.0/labels/suggest?query=&sessionId={session-id-gui}`. That this includes the Jira session id may be an issue (i.e. as that's user specific), though I believe the Jira integration runs under a dedicated Jira user account; so hopefully the required list can be found by that / the values aren't user-specific?
We've previously logged this with ZenDesk Support: https://support.zendesk.com/hc/requests/10295968
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1 comment
Ryan Hill
Is there any update on this feature request? We have recently implemented the Jira integration for our team and the ability to use predictive text or select labels as described above is a necessity to ensure they are added correctly to a ticket. This is critical to our current business processes in creating tickets. Without this our team is unable to effectively use the ability to create Jira tickets from within Zendesk.
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