Add option for admin to place a banner in agent interface
When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it:
The banner stays visible in *.zendesk.com until you X out of it. I could see the benefit of Zendesk admins being able to place their own banner for agents to see, with the option for the admin to toggle it off/on.
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That would be nice. Similar to that is the Notification functionality. Do you use that? We use it a lot.
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Lou is that an app you use? I don't see that option out of the box
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My apologies. I should have looked into it more. It is an app.
https://www.zendesk.com/marketplace/apps/support/52161/notification-app/
Very useful for communicating. You can send the notification to specific groups or everyone. You can also restrict who can send notifications. The only down side is if an agent isn't logged in, they won't see it.
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this banner method would be helpful to add a reminder to always verify end user's organization membership before sharing org data - preventing data leak / breaches
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This would also be useful as a way to provide less-intrusive conditional notifications for tickets. Modals are painful to users, forcing the sidebar open can also be pretty distracting, and not be able to use color for the icons in the topbar and text editor apps makes it hard to draw attention to changes in them.
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