I created a Row in a Query (report) using Explore for "Ticket type". However, the data in this field is showing up differently from what shows inside the ticket.
Here is what my report looks like. Note that "Ticket type" is showing as "Incident"
But in that same ticket the "Ticket Type" is showing "Change".
How can I get the report to match the true ticket type that is showing inside the ticket?
Thanks for your help!
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