Some supplier contacts, ie: Apple, Microsoft, Google, etc., but also other ticketing systems that communicate with us, end up sending us update emails about the admin portal. In most cases, these emails can not be stopped through the supplier portal, as we are global admins and receive all updates.
These emails are now manually filtered, merged, or deleted. This tends to skew results in many ways, which is undesirably when managing team performance and support development.
Simply whitelisting/ blacklisting users is not possible, as some emails sent through these accounts, are being used. Marking as Spam is also not desired, as this too could have negative impact on the tickets we do need to see.
Instead, I would like to create a trigger that looks at certain exact subject titles, and moves the tickets to Suspended. This will save us a lot of work and groups them to be removed when deemed unnecessary, while allowing us to also filter the list to ensure nothing ends up deleted that should be read by our support agents.
So far, Zendesk Support and the Community pages, have told me this is not possible. Hence the request.
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