Full Integration between Messaging and Email channels

3 Comments

  • Marco

    Still no feedback on this?

    FYI I've just created a ticket to ask the same question: https://support.zendesk.com/hc/en-us/requests/10393905 

    Cheers,

    Marco

    0
  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Marco,
     
    Have you set up push notifications within your app?  If so, does your device receive a notification when the ticket is updated with a comment from another channel?
     
    Best,
    0
  • Marco

    Hi Christopher,

    No, I still don't have Push Notifications configured on the Messaging Channel.

    However, our Mobile SDK (classic) channel is not suffering of this issue. And, there are no push notifications as well. So, if user responds to email, the same is reported in the Support SDK conversation on the mobile app. I don't think this feature is related in any way to push notifications.. am i wrong?

    0

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