We have triggers that notify users of newly created or updated tickets. This also works for tickets created or updated via Messaging channel (Android/iOS).
However, we just discover that if the User responds to one of these emails (instead of adding comments via the app), the Messaging conversation is NOT reflected at all! Yes, the Ticket is updated as expected (including comments added both via email and mobile), but Mobile User is not aware of separate public comments added via email...
Is this another limitation of Messaging Channel?
and BTW.. I'm not sure this is the same as the "continuous conversations feature" mentioned here.
... it says that "The continuous conversations feature is only available when using messaging through a Web Widget, and is not available on mobile devices."
If so, can we expect to see this limitation removed by the end of 2022?
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