Get request.id or user.id from placeholders
AnsweredGreetings,
Im currently trying to send the ticket information to an external platform via triggers. So everytime a new ticket request arrives this trigger activate itself. I would like to send the requester.id or user.id of the recently created ticket to this external platform via webhook. There are placeholders of the current_user name, phone, details, etc. but not from the id.
Any ideas?
Thanks!
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All user objects have the ID property, and External ID if present.
Example:
- {{ ticket.requester.id }}
- {{ ticket.assignee.id }}
- {{ ticket.requester.name }}
- {{ ticket.requester.first_name }}
The placeholder reference article might help, including more examples:
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This was very helpful thank you very much !
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Thanks for sharing that answer, Rafael!
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