Get request.id or user.id from placeholders

Answered

3 Comments

  • Rafael Santos

    All user objects have the ID property, and External ID if present.

    Example:

    • {{ ticket.requester.id }}
    • {{ ticket.assignee.id }}
    • {{ ticket.requester.name }}
    • {{ ticket.requester.first_name }}

    The placeholder reference article might help, including more examples:

    2
  • Carlos

    This was very helpful thank you very much !

    0
  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing that answer, Rafael!

    0

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