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Zendesk Messaging Android: How to restart the Messaging with new session?

Answered
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Ahmed Ur Rehman

Posted May 23, 2022

  • How to restart the chat? Currently, we need to restart the app in order to start a fresh conversation (answer bot flow)

  • Once the user is passed through the flow, how can we restart the new session so that the user can start from initial point again?

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3 comments

Date
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    Marco

    Hi Ahmed,

    I'm also testing a mobile Messaging solution for our Android/iOS app. This is probably not a clean solution, but it seems to work to force the Bot Flow to restart, under specific conditions.

    Eg. Define a trigger with ALL conditions as follows:
    - Channel is Messaging
    - CSAT is Changed
    - CSAT > Offered

    Actions:
    - Status = CLOSED

    So, this only works after the Flow has been transferred to an agent and a ticket was created...

    I personally hope to see much more actions added to the Flow Builder, as it's currently too much limited...

    2

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    Ahmed Ur Rehman

    Thanks Marco. I hope it would help 

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    Raphaël Péguet - Officers.fr

    Hi not to be rude but to notice to Zendesk that this is not a solution to restart the flowbuilder.

    The only option I see is to say in the last message "type restart to restart" and to add the keyword restart in your first answer but if you have 6 or more than 1 "starting answers" you cannot do this.

    So theres not 1 solution for this problem for the moment.

    The larger topic is here: https://support.zendesk.com/hc/en-us/community/posts/4411971678874-Add-Back-step-in-Flow-Builder-?page=2#comments

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