Not sure where to post your question or what you can do in the Zendesk Community? This guide is here to help! If you have further questions about what should go where, feel free to ask in the comments below.
Announcements and events
This is where we post announcements about changes to the community, Zendesk products, or upcoming events you may be interested in.
Community code of conduct
Our community guidelines that everyone should be familiar with to help us support an open and friendly environment.
Discussion topics for user group members. To find a user group, go to usergroups.zendesk.com
Zendesk Suite discussions
Zendesk Suite Q&A
This is the main topic where users come to ask questions or share answers related to our Zendesk Suite products. With a few exceptions, all Zendesk product related questions will be posted here.
Tips from users - Zendesk Suite
Find tips, workflows, customizations, and recipes for our Zendesk Suite products written by other Zendesk users. Have some best practices you would like to share with other users? Post them under this topic.
Zendesk on Suite best practices
Find Zendesk Suite best practices created by Zendesk to help optimize your account and workflows. This topic includes Fine Tuning, Full Circle, and Zendesk on Zendesk Suite discussions.
There is a feedback topic for each product, as well as one that is a catch-all for integrations and apps. The product managers for each product are subscribed to those topics, and receive notifications when new posts are there.
Each feedback topic has a pinned post that outlines our product feedback guidelines and how to write an effective feedback post. For those that are unsure what to include in their feedback post, each topic has a pinned product feedback template they can copy and paste into their post.
- Feedback - Admin Center
- Feedback - Ticketing System (Support)
- Feedback - Reporting and analytics (Explore)
- Feedback on Help Center (Guide)
- Feedback - Community Forums (Gather)
- Feedback - Chat and Messaging (Chat)
- Feedback - Voice (Talk)
- Feedback - Mobile Apps
- Feedback - Sales CRM (Sell)
- Feedback - Platform: Apps & Integrations
- Feedback - Mobile Apps
Who is responsible for responding?
Our product team actively monitors posts created in the relevant feedback topics. It’s important to note that not every post will receive a response due to the number of feedback requests we get. Our PMs will comment on posts when they have information to share around the feature requests.
For more information on our product feedback process, check out our Improvements to product feedback in the Zendesk Community post as well as our Giving Product Feedback at Zendesk YouTube video!
Zendesk Sell discussions
Zendesk Sell Q&A
This topic is where users come to ask questions and share answers around the Zendesk Sell product. Any questions related to Zendesk Sell will fall under this topic.
This topic is where users come to ask questions and share answers around the Support and Chat SDKs.
Ask questions, connect with fellow developers, and hear from our Developer Support team regarding Zendesk APIs
Zendesk Apps Framework (ZAF) Q&A
This topic contains questions and answers about our apps framework for extending Zendesk products.
Links to helpful information
Contacting Zendesk Customer Support
Need to troubleshoot an issue with your account? This article provides instructions on how you can contact our Customer Care team for support.
How to create a Zendesk Help Center account
New to the Zendesk community? This article will walk you through step by step on how to create a Help Center profile so you can start engaging with other Zendesk users.
Be sure to bookmark our Zendesk Updates page for product announcements, feature releases, and service notifications.
About the Zendesk Community Moderator Program
Community Moderators are super-users of the Zendesk family of products that use their real-world Zendesk experience to help other members of our community succeed. Interested in becoming a community moderator? Fill out the application here.
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