Export all end users phone numbers

Answered

Posted May 25, 2022

Feature Request Summary:

Exporting all end users phone numbers including primary and secondary numbers to a .cvs format. (Also including org. info)

Description/Use Cases:

I'm looking for a way to export all end users phone numbers including primary and secondary numbers. There is a few apps on the marketplace that can export end users primary numbers, but not secondary.

This is something we would really like to do. As i understand the only way to archieve this is to use API development, but unfortunatly, i'm not capable to do that.

Business impact of limitation or missing feature:

This is something that has huge impact to our business - We have several queues in a call software so if we got all end users phone numbers from Zendesk we could route our calls much more efficient to the respected departments.

7 comments

Date

Official

Ferran Barneda

Zendesk Employee

Mar 05, 2025

Hi there,

Please see Exporting ticket, user, or organization data from your account

You have the following data export options for user data:

Full XML export
User XML export

Note that to protect the data in your Zendesk account, data exports are not enabled by default in Zendesk accounts. The account owner must contact Zendesk Customer Support to enable data exports in the account.

Thanks,