Issue with enabling authenticated visitors in mess

Posted May 26, 2022

Hi community.
We have messaging web widget (Zendesk Chat Phase 4) in our Electron app.

I've followed guides here to add authenticated visitors to our web widget:
https://support.zendesk.com/hc/en-us/articles/4408838925082

This is our code on frontend (wanted to add picture, I have .jpg 79KB in size but none the less I get warning that only .jpg, .png are allowed that are < 2MB):

<!-- Start of cenos-platform Zendesk Widget script -->
<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=57097XX2-XXXX-4XXX-XXX2-0XXXXXXX5"> </script>
<!-- End of cenos-platform Zendesk Widget script -->

<script type="text/javascript">
    const zendeskSettings = {
      webWidget: {
        authenticate: {
          chat: {
            jwtFn: (callback) => {
              console.log('jwtFn() called from <script>')
            }
          }
        }
      }
    };
    window.zESettings = zendeskSettings;
</script>
</body

jwtFn() is not called at all.

I think this is because we are using the messaging web widget and that code for web widget classic does not work.

Our jwt endpoint is set on backend and is providing fresh jwt each time it gets called.
Our code on fronted looks like this:

<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=57097XX2-XXXX-4XXX-XXX2-0XXXXXXX5"> </script>


<script type="text/javascript">
zE('messenger', 'loginUser', async function (callback) {
let jwtFn = window.zESettings.webWidget.authenticate.chat.jwtFn;
let jwt = await jwtFn();

callback(jwt);
});
</script>
</body>

jwtFn() is called. It gets jwt token from our backend.
And callback function is called. Things looks good so far.
What happens next is that we see that:

https://api.smooch.io/sdk/v2/apps/6124e2474df80400d79527da/appusers/64540660e933ae9f2967bd35

Is called with "Authorization: Basic "
It fails with 401 and this response:
{"error":{"code":"invalid_auth","description":"Invalid session token"}}

Then afterwards, there is another request on SAME url, but now with header "Authorization: Bearer OurJWT" with success, and the response is:

In resposne "appUser" field, there is givenName, surname, email with all the correct data that was contained in our JWT. But we DO NOT SEE any changes regarding authenticated users. Users still have to enter their users names each time on the chat prompt.
Any advice? Thanks!

{
"settings":{
"realtime":{
"enabled":true,
"baseUrl":"https://api.smooch.io/faye",
"retryInterval":15,
"maxConnectionAttempts":5,
"connectionDelay":0
},
"profile":{
"enabled":true,
"uploadInterval":15
},
"typing":{
"enabled":true
}
},
"conversations":[
{
"_id":"a628259f32581b3fe2820d1e",
"type":"personal",
"brandId":"360004582737",
"isDefault":true,
"appMakerLastRead":1651758483.299,
"lastUpdatedAt":1653392479.052,
"unreadCount":0,
"participants":[
{
"userId":"3d62f1a6ce1731e29dad9f68d5073ac1f63033d87bfb16e20ca3f9ff101c95a4",
"_id":"6257ecb06574e1fd7096bb62",
"appUserId":"64540660e933ae9f2967bd35",
"unreadCount":0,
"lastRead":1653392531.498
}
],
"messages":[
{
"source":{
"type":"zd:answerBot"
},
"_id":"628cc45fe3be0b00f68b0730",
"role":"appMaker",
"authorId":"00uf5we4m8bQgd4R70h7",
"name":"CENOS Electromagnetics Simulation Software",
"avatarUrl":"https://static.zdassets.com/web_widget/latest/basic_settings_avatar.png",
"type":"form",
"received":1653392479.052,
"metadata":{
"formId":"DataCaptureForm",
"nodeId":"01FZJ6HR6ZGT8NAD6VVN9J4GHE_01FZJ6HQTJ3DBP2HXF3E0TEY29",
"nextNodeId":"01FZJ6HR6ZGT8NAD6VVN9J4GHE_01FZJ6HQTJ3DBP2HXF3E0TEY29-post"
},
"blockChatInput":false,
"submitted":false,
"fields":[
{
"_id":"628cc45fe3be0b00f68b072f",
"name":"dataCapture.systemField.requester.name",
"label":"Name",
"type":"text",
"minSize":1,
"maxSize":128
}
]
}
]
}
],
"conversationsPagination":{
"hasMore":false
},
"appUsers":{

},
"appUser":{
"surname":"Vujic",
"givenName":"Marko",
"email":"canidomah@yahoo.com",
"locale":"en-US",
"signedUpAt":"2022-04-14T09:43:12.721Z",
"_id":"64540660e933ae9f2967bd35",
"userId":"3d62f1a6ce1731e29dad9f68d5073ac1f63033d87bfb16e20ca3f9ff101c95a4",
"conversationStarted":true,
"clients":[
{
"_id":"628caa54f00e3300f5cdb3ed",
"id":"5863c8455a7140fe912bac9d45e1cb6c",
"deviceId":"5863c8455a7140fe912bac9d45e1cb6c",
"platform":"web",
"status":"active",
"blocked":false,
"active":true,
"integrationId":"6246c2c41093d600f3898702",
"lastSeen":"2022-05-24T09:50:12.531Z",
"info":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F",
"currentTitle":"new case – CENOS Induction Heating 3"
},
"raw":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F",
"currentTitle":"new case – CENOS Induction Heating 3"
},
"primary":false
},
{
"_id":"628c9a27a6acfc00f50b4e1e",
"id":"654c08fa259d4c5382ad53172c98fd94",
"deviceId":"654c08fa259d4c5382ad53172c98fd94",
"platform":"web",
"status":"active",
"blocked":false,
"active":true,
"integrationId":"6246c2c41093d600f3898702",
"lastSeen":"2022-05-24T08:41:11.203Z",
"info":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F",
"currentTitle":"new case – CENOS Induction Heating 3"
},
"raw":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F",
"currentTitle":"new case – CENOS Induction Heating 3"
},
"primary":false
},
{
"_id":"628b93bdf7444e00f62d3dae",
"id":"74da16b39dd742fe9a9f3400d6357658",
"deviceId":"74da16b39dd742fe9a9f3400d6357658",
"platform":"web",
"status":"active",
"blocked":false,
"active":true,
"integrationId":"6246c2c41093d600f3898702",
"lastSeen":"2022-05-23T14:01:33.370Z",
"info":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F",
"currentTitle":"new case – CENOS Induction Heating 3"
},
"raw":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F",
"currentTitle":"new case – CENOS Induction Heating 3"
},
"primary":false
},
{
"_id":"628b744e8e57b800f6d86dd0",
"id":"501e26edb0724fff8b2b8c05a0a6cbc5",
"deviceId":"501e26edb0724fff8b2b8c05a0a6cbc5",
"platform":"web",
"status":"active",
"blocked":false,
"active":true,
"integrationId":"6246c2c41093d600f3898702",
"lastSeen":"2022-05-23T11:47:26.647Z",
"info":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F",
"currentTitle":"new case – CENOS Induction Heating 3"
},
"raw":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F",
"currentTitle":"new case – CENOS Induction Heating 3"
},
"primary":false
},
{
"_id":"628b711adbb9a600f672b87d",
"id":"90bd3d0b17d34a7ba14074d44bf8a52c",
"deviceId":"90bd3d0b17d34a7ba14074d44bf8a52c",
"platform":"web",
"status":"active",
"blocked":false,
"active":true,
"integrationId":"6246c2c41093d600f3898702",
"lastSeen":"2022-05-23T11:33:46.385Z",
"info":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F",
"currentTitle":"CENOS Platform"
},
"raw":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F%23%2F",
"currentTitle":"CENOS Platform"
},
"primary":false
},
{
"_id":"628b70b8589b0100f54f7ebf",
"id":"1826978798754d678c13d80784494e29",
"deviceId":"1826978798754d678c13d80784494e29",
"platform":"web",
"status":"active",
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"active":true,
"integrationId":"6246c2c41093d600f3898702",
"lastSeen":"2022-05-23T11:32:08.219Z",
"info":{
"vendor":"zendesk",
"sdkVersion":"0.1",
"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
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"currentTitle":"CENOS Platform"
},
"raw":{
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"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
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"currentTitle":"CENOS Platform"
},
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},
{
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"id":"57a313ca410a42d19b2350b66425cb88",
"deviceId":"57a313ca410a42d19b2350b66425cb88",
"platform":"web",
"status":"active",
"blocked":false,
"active":true,
"integrationId":"6246c2c41093d600f3898702",
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"info":{
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"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
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"browserLanguage":"en-US",
"currentUrl":"file:///C:/Users/billy/Desktop/Work/Projects/cenos_dev/source/cenos-ui/dist/renderer/index.html#!/#%2F",
"currentTitle":"CENOS Platform"
},
"raw":{
"vendor":"zendesk",
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"URL":"",
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
"referrer":"",
"browserLanguage":"en-US",
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"currentTitle":"CENOS Platform"
},
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},
{
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"info":{
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"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) CENOSInductionHeating3/3.1.0 Chrome/91.0.4472.164 Electron/13.6.8 Safari/537.36",
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"currentTitle":"CENOS Platform"
},
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},
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},
{
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"currentTitle":"new case – CENOS Induction Heating 3"
},
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},
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},
{
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},
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},
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},
{
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"active":true,
"integrationId":"6246c2c41093d600f3898702",
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},
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},
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},
{
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