Advice to get Zendesk support to talk to me?

6 Comments

  • Brett Bowser
    Zendesk Community Manager
    Hey Stephen,

    Sorry to hear you're not able to get ahold of anyone on our support team. Do you have a question that I can help with or are you trying to get a hold of your account manager?

    Let me know as I'm happy to assist further.
     
    Thanks!
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  • Stephen Frost

    Thank you. It's an account question, so probably an account manager? I'm not sure that I have one already though.

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  • Budke, John

    Zendesk getting rid of call-in support was, in my opinion, misguided.

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  • Brett Bowser
    Zendesk Community Manager
    Thanks for the clarification Stephen! I'm going to reach out internally to see if we can expedite this.
     
    I'll be sure to keep you posted as I find out more.
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  • Stephen Frost

    Thanks Brett. Any updates? I've continued to try on my end with no luck.

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  • Brett Bowser
    Zendesk Community Manager
    Hey Stephen,

    I've reached out to our Account Management team and expedited your request. You should hear back from someone shortly but please let me know if no one has followed up with you. 

    Apologies for the delay and thanks for bringing to this my attention!
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