Paste Plain Text in Agent Workspace



  • Pedro Rodrigues
    Community Moderator

    Hi Ahmed Dahy, they can use Ctrl+Shift+V to paste without formatting (Cmd+Shift+V on Mac), or right-click and "Paste as plain text".

  • Ahmed Dahy

    Pedro Rodrigues

    Hi Pedro,

    Figured it out thanks a lot, yet CMD Shift V does not really paste at all, but right click "Paste and match style" worked just fine.

    Also, we have another issue that I have reached out to the support, we are using Mac computers, and set some shortcuts in the System Preference - Keyboard, these shortcuts are only working if the shortcut is replacing 1 line, if the shortcut is replacing multiple lines it will not be replaced.

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for jumping in, Pedro! And thanks for coming back and sharing the rest of how you figured things out, Ahmed.

  • Amisha Sharma
    Zendesk Product Manager

    Thanks, Pedro Rodrigues

    Hello Ahmed Dahy

    If you're using Safari on Mac, you would need Option + Shift + Cmd + V to paste text without formatting. For Chrome and Firebox on Mac, Cmd + Shift + V should work.

    Curious to understand what are some of the formattings which are being pasted that is impacting your workflow? Thanks for engaging!


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