Authenticating to Zendesk after a domain update
Is it possible for your agents to authenticate to Zendesk after updating their domain name?
Agents are currently authenticating to Zendesk using 'Login with Google' with their examplesite.com website. Examplesite.com is the primary domain email and Example.co is set up as a domain alias.
Examplesite.com will switch to example.co as the primary email domain and agents will need to continue authenticating to the same Zendesk account with the 'Login with Google' option.
SSO is not deployed at this time.
Will agents still be able to authenticate to Zendesk after the email domain change?
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Hi Colton,
As long as the email provider is still Google, primary email on all users are already under the example.co and they are logged in on their Google accounts on the same browser, they should be able to login without any issues.
Hope this helps!
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