SUPER INCONVENIENT * Sort by Subject Removal
Voicing my opinion on this one in hopes that Zendesk hears yet another user who's not a fan of the removal of being able to sort by Subject. It has very much so impeded the daily workflow for myself and my team. It was quick and easy to do what we needed to do and now there are big chances to miss details and tasks yet to be handled. Please highly consider reinitiating this action. Thank you.
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Hello, I am also adding my vote to this as it has impacted by Support team also on their daily workflow. Our team will modify subject lines in order to organize them in ways to make sense of things holistically but this really throws things off for them.
+1 to reconsider - thanks.
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Hello,
Our Team's work is also impacted negatively by this change. We use the sort by Subject feature on a daily basis, in particular, to merge duplicate requests (subscription cancellations, abandoned calls, etc.) and the removal of this feature slows our work down considerably.
Please reconsider this change, as it's not efficient for our workflow.
Thank you!
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Hello,
Our team was also negatively affected by removal of sorting by subject. We used key words in our subject line not only for searching but also for sorting prioritized requests together.
Please bring it back!!
Thank you ~
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Very needed feature. Please, consider bringing it back.
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Our team is also affected by the inability to sort by subject, please consider bringing this function back to all fields.
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We used this feature daily to resolve our large volume of tickets. Please bring this back!
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At least make the Subject field searchable. This has decreased our productivity greatly.
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Hey Jacob,
The team is actively working on creating additional filtering options and that includes being able to filter your view by subject. I don't have any other information to share right now but just wanted to let you know that this is something they are currently looking into :)
Thanks for taking the time to share your feedback with us!
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Sounds good. Basically we just filter out a certain keyword and then select them all to move into a different queue so that would work. Thanks
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i can't view the link Dave shared
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Hey Cat,
Here's the link for you :) Clarification about announced changes to views sorting capabilities and pagination
Hope this helps!
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Thanks, Brett. This is actually terrible for us. We add future dates to subject lines for account creation or closure tickets and now we can't sort those by date.
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Hi everyone, please see my comment in the original announcement article here.
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