Internal notes and public replies not appearing after hitting "Submit"


  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hi Allen :), can you share the screenshot of your query?

  • Jack

    Hi there,

    I'm not really sure that's anything I can provide since it'll contain personal information. But the specific steps I do are the following:

    1. Type in an internal note
    2. Click "Submit as open"
    3. After clicking "Submit as open" the message disappears and the internal note is nowhere to be seen
    4. I refresh the Zendesk page entirely
    5. Internal note is now showing

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