Feature Request: Email forwarding

3 Comments

  • Markus Schulz

    At the moment the behaviour of the system is not optimal. We have thousends of tickets evey week and some of them have been forwarded by light agents. In these cases we have to manually copy the customers email comments to the next public reply so that the customer has a reference to our answer.

    2
  • Magdalena Salwin

    That would be a great improvement. Such tickets come to us every day and for now we have to deal with them manually.... I hope that a solution to this problem will be implemented

    1
  • Monika Schrenk

    I think those features will really help the communication with the light agents. Please support this request.

    0

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