As a client of Zendesk, I would like to be able to have more options to meet business needs of my company's clients:
I would like to suggest the following enhancements:
1. Distinguish VM that is outside business hours from closure due to a Holiday- the greeting would be very different and currently you do not have this functionality. You have the schedule and holidays set up in the system which would allow for it to identify them.
2. Voicemail on option - if a member presses 1, they get this greeting; however, if NO agents are available, they also get this options. The greeting would be different for someone who was holding on the line and presses 1 vs someone where the greeting immediately went to this greeting. Again, this is not functionality available.
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