Does "Hours since closed" also catch un-closed tickets?

4 Comments

  • Dave Dyson
    Zendesk Community Manager
    Hi Ryan,
     
    Unfortunately, hours since Closed is only going to show you tickets that have actually been closed, so it won't be compatible with Status less than Closed -- the two together are mutually exclusive, and no tickets will show up in the view.
     
    You'll need to create a separate view to see your recently-closed tickets.
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  • Ryan P.

    Thanks @..., that's what I was afraid of... After mulling this over a bit more, and remembering that most "workarounds" come back to tags, I could add a "recently_closed" tag to tickets and use an Automation to remove the tag after a certain period of time. I really don't like reaching for tags for everything, but it's an option...

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  • Dave Dyson
    Zendesk Community Manager
    Hey Ryan, unfortunately that won't work either -- once a ticket is Closed, it can't be changed, including tags. 
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  • Ryan P.

    Well then, seems that I'm at a dead-end with this one. Guess my only hope is that the feature request / feedback gains some traction.

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