Can you search for a profile by Email and get just the Profile ID?


  • Ahmed Zaid
    Community Moderator

    Hi Chris,

    If you mean is it possible to do this only using triggers? the answer is no. You need a webhook to call Zendesk API  to get the profile ID, but not through Zendesk webhooks. You need a middleware that can parse the response and get the profile ID from the response. Zendesk Integration Services provides a free set of tools to do so.

  • Chris Curlett

    Thanks for the response Ahmed. It confirms my suspicion that I couldn't accomplish this with Zendesk webhook alone. I will check the link out and do some learning. 


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