How can I get the response from an external web service called from a Webhook?
When a ticket is created or updated, I send to an external web service the data of a custom field through a webkook, I need to take the response from the web service to save the values in other custom fields of the ticket so that it finally ends up sending a response to the customer who created the ticket.
So far I can successfully call the external service, but I can't find a way to take its response and persist it within Zendesk.
I've read several community posts but I can't find a similar case.
Please, could you guide me a little on how I can address a solution for this issue without resorting to custom development?
I am attentive to any comment.
Greetings to all this beautiful community
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